FAQ

Everything you need to know about SpaceStacker — how it works, why it helps, and what to expect.

🔧 About the Product

What is SpaceStacker?

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SpaceStacker is a 3D space planner for self-storage websites. It lets users select real-world items and see how they’d fit into a storage unit — in real-time, with realistic stacking and sizing.

How is this different from a size guide?

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Size guides are generic. They use text and static photos to suggest what might fit. SpaceStacker is personalized — it shows exactly how the customer’s selected items fit, in 3D, inside real units.

How do customers add items into the tool?

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Customers choose from a library of over 100 items and vehicles — from sofas and boxes to RVs, boats, snowmobiles, and pickup trucks. With one click, each object is added to a realistic 3D storage or parking unit. SpaceStacker shows exactly how everything fits — vertically, horizontally, and efficiently.

Can you recommend parking units for vehicle storage?

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Yes. SpaceStacker handles more than just indoor storage. It also supports outdoor and parking units. Customers can select vehicles like RVs, boats, trailers, jet skis, pickup trucks, and more — and get tailored recommendations for the right parking space.

Does SpaceStacker work on mobile?

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It does. We’ve built it to work across all modern devices. The experience adjusts for mobile and is touch-optimized — so your customers can plan their move from their phone just as well as from a laptop.

🧩 Integration & Customization

How does the integration work?

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SpaceStacker is a web-based tool that embeds on your site. We provide a single line of code and a PDF integration guide. Most websites are ready in under a day — no complicated setup required.

What does the setup process look like?

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After a short onboarding call, we customize your interface (logo, colors, unit sizes, optional 3D avatar, etc.). Once you're happy with the demo version, we give you the final embed script to drop into your site. We’re here to help if needed.

Can you match my branding?

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Yes — and more. The interface is 100% customizable: from logos, colors, and optional 3D character to presets, objects, and more. SpaceStacker blends into your brand.

Can I track usage or conversions?

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Yes. We send you a monthly usage report highlighting key metrics like number of uses, number of conversions, and more. You can also integrate SpaceStacker with Google Tag Manager or Google Analytics to connect activity with your funnels and marketing data.

💼 For Your Business

What problem does SpaceStacker actually solve?

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Most customers don’t know how much space they need — and most websites don’t help. SpaceStacker changes that. It gives them clarity in 3D. That means smarter customer calls, faster decisions, more confident bookings, and happier move-ins.

Can my staff use it to help customers?

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Yes. “How much space do I need?” is the most common — and hardest — question your staff gets. SpaceStacker gives them a 3D tool to guide customers to the right unit during phone calls. It’s like giving every team member years of sizing experience.

Does it improve online conversions?

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SpaceStacker removes the guesswork with an interactive 3D experience that shows exactly how their items fit — so they can choose the right unit with confidence. Clarity drives action. And action means more bookings. Instead of bouncing, visitors engage.

Operators using SpaceStacker report increasing time on site, page views, and conversions — all of which improve your SEO. It turns your website into a real booking engine.

💳 Plans & Billing

How much does it cost?

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We offer monthly and annual subscription plans. Operators on an annual plan benefit from preferred pricing and priority onboarding. Pricing is based on the number of facilities you operate — and yes, we offer volume discounts for large operators.

Are there setup or onboarding fees?

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No. Setup, customization, and integration support are included in the subscription.

Can I try SpaceStacker before committing?

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Yes. We offer a trial period so you can see the value of SpaceStacker firsthand. At the end of the trial, we provide a usage report showing key analytics from your trial period. Get in touch to schedule your personalized demo and preview.

What’s your refund policy?

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You can cancel anytime under the monthly plan. Annual plans can be canceled with 30 days' written notice for specific qualifying reasons — like product-related issues on our end — and you'll receive a prorated refund for the unused time.

🛡️ Privacy & Security

Does SpaceStacker collect personal information?

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No. SpaceStacker does not collect or store Personally Identifiable Information (PII) such as names, phone numbers, email addresses, or payment information from end-users. Anonymous usage data may be collected for analytics and product improvement.

Is the data secure?

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Yes. We use modern encryption standards, secure hosting, and strict access controls to keep your data safe. We continuously monitor performance and security to ensure reliability.

🚀 Getting Started

How do I book a demo?

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Book a demo or email us at contact@self-storage.ai — we’ll set up a personalized walkthrough and answer any questions you have.

How soon can I be live?

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Most operators are live within 3–5 business days after approval of their customized version.

Still have questions? Email us at contact@self-storage.ai

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